Welcome to ClicksMaid (“we”, “us”, “our”). We are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, protect, and manage your data when you interact with our services.

1. Personal Data We Collect

1.1 From Employers / Customers

• Name, NRIC/FIN/Passport
• Address, phone number, email
• Household information and maid preferences
• Billing and payment information
• Documents required for MOM submissions

1.2 From Domestic Workers

• Name, NRIC/FIN/Passport
• Date of birth, nationality, bio-data
• Employment history, references
• Medical and health information (where allowed)
• Documents required for work permit processing

1.3 Automatically Collected Data

• IP address, browser, device information
• Cookies and tracking data
• Website usage patterns

2. How We Use Your Personal Data

• Matching employers with domestic workers
• Processing applications and contracts
• Submitting documents to MOM and other authorities
• Customer service and support
• Billing, payments, and internal records
• Marketing communications (only with consent)
• Website optimization and analytics

3. Disclosure of Personal Data

We may disclose your personal data only when necessary to:

• Ministry of Manpower (MOM)
• Training providers, insurers, partner agencies
• IT vendors and payment processors
• Professional advisors (lawyers, auditors)
• Any third party with your explicit consent

We do not sell or rent personal data.

4. Consent

By providing your personal data, you consent to its collection, use, and disclosure for the purposes listed in this Policy. You may withdraw consent at any time.

5. Data Accuracy

You should ensure that all personal data provided is accurate and up to date.

6. Data Protection & Security

We implement reasonable technical and organizational measures to safeguard your data, including:

• Encryption and secure storage
• Access controls and authentication
• Staff training on data protection
• Regular security audits

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes it was collected for, or to comply with legal and regulatory obligations. When no longer required, data will be securely deleted or anonymised.

8. Access & Correction Requests

You have the right to request access to or correction of your personal data by contacting our Data Protection Officer (DPO).

9. Transfer of Personal Data Outside Singapore

If your data is transferred overseas, we ensure that the receiving party offers protection comparable to the PDPA.

10. Cookies & Tracking Technologies

Our website uses cookies to improve user experience. You may disable cookies in your browser settings.

11. Third-Party Links

We are not responsible for the privacy practices of external sites linked from our website.

12. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest version.